The Problem
Universal Servo is a Florida-based robotics company that outgrew its project management tool. When the leaders at Universal Servo came to Idea Maker, they had an idea, a budget, and a list of requirements that the new solution needed to help them continue to grow and succeed. The primary concern for Universal Servo was that the previous project management tool was quickly being outgrown. The company’s success meant more clients, more user roles, and more project tasks needing to be managed. Universal Servo needed a solution that would do everything that SmartSheets and Microsoft Excel were doing but on a much larger scale. Their workflow and efficiency were suffering because the customer demand had grown to be more than the previous systems could handle. They needed to manage multiple customers, employees, and contractors without sacrificing security or the chance that one project’s interactions with the program might influence another project sheet. Many of Universal Servo’s robot repair projects were of a confidential nature and needed the added security of user permissions. Their current system didn’t offer this level of secure versatility. After discussion with the people who used the current programs most, they decided that Idea Maer needed to provide them with a customized job ticketing program, a user-friendly interface, with different user roles and security levels.