Our client’s business collects feedback from the staff and multiple participants of drug rehabilitation centers. He was looking for a way to easily allow users of multiple drug rehabilitation centers to anonymously answer questionnaires on a weekly basis. He needed a way to compile data in an easy to understand manner. He also wanted a user-friendly dashboard for management to be able to easily view and understand compiled data. Additionally, the data had to be appropriately secure to comply with HIPAA guidelines.
We were able to build a SaaS website so that both the drug rehabilitation centers and our client would have separate dashboards. The system we created allowed the rehabilitation centers to onboard clients with their own anonymous code. The system would then send out notifications via text or email for the participant to complete the online questionnaire. The system could be used by either employees or clients of the drug rehabilitation center. The system was also created to compile data into graphs that highlighted urgent items for improved service and satisfaction.
What We Did
We built a software-as-a-service (SaaS) system to handle multiple drug rehabilitation centers, these centers can have multiple locations and are often independently operated. The system we created can anonymize data, compile data, send notifications, and creates graphs. The system helps improve understanding for staff of these centers.
User authentication was done using Autho.com to satisfy HIPAA requirements.
To help the client better collect data for the recurring questionnaires we built a data collector. Our data collector allowed for anonymous results but also allowed management to reset passwords and easily review collected data when necessary.
Data was presented in charts and graphs for easy consumption by management. Important data points were automatically calculated and notated on the graphs.
To increase user response rates we built a notification system. The notification system uses both email and text to increase user-friendliness. The system uses Twilio to send out text notifications.