Florida-based robot repair company, Universal Servo, manages its business with several tools including smartsheets.com and Microsoft Excel. They found that managing a wide variety of tools was difficult and needed a custom platform integration solution. They desired a customized database to hold job information that included job progress tracking. Job progress tracking would help them to manage workflows more efficiently. They also needed to ensure that the system was user-friendly for multiple levels of employees.
To facilitate platform integration we built Universal Servo a customized job ticket system that incorporated multiple user roles. Each user role would have differing permissions to allow the worker to see exactly what they needed and nothing else. Idea Maker was also sure to include functionality that allowed team members the ability to easily track job progress which helped them to increase productivity and accuracy of job completion.
What We Did
Custom job tracker
The customized database created by Idea Maker for Universal Servo holds information for all of their jobs. The platform integration solution created for them helps them to not only keep track of job progress but to also ensure proper task completion.
After undergoing multiple reviews with Universal Servo to ensure that the UI and UX design was easily used by all employees, the custom database we created was found to be usable by all employees of the company and the client was happy with the results.