Universal Servo is a Florida-based robot repair company that was in need of a middleware solution for their business. Except, when they first came to Idea Maker, they didn’t know it yet.
Universal Servo was experiencing many of the problems that come with success. Job tracking that had once been easy to do with SmartSheets, Microsoft Excel, and other business tools was becoming more cumbersome to manage than they were helpful. They needed a way to manage their workflow more efficiently and improve their productivity so that they could better meet the needs of their customers.
Initially, they thought they would need an entirely new system to help them better manage their jobs. They were frustrated and concerned with the high costs associated with building a brand new system. They turned to Orange County custom software development agency, Idea Maker, for guidance.
They needed a customized job ticketing system that included multiple user roles. For users, they wanted the system to be simple to use and user friendly. Users needed to be able to access their portion of the robot repair job tracking system without affecting other’s access. Because users have different roles, the system would need to take into account different access levels.
Universal Servo came to Idea Maker with a problem, they needed a cost-effective solution to better manage their workflow. We suggested a custom middleware solution and customized database. We suggested this build to help Universal Servo keep costs in line with their budget. It is always our goal to guide our clients to cost-effective solutions for their problems.
The first thing that Idea Maker did to help Universal Servo boost their efficiency and productivity was to create a customized job ticketing system. Following the guidance of our client, we incorporated multiple user roles into the system. Each user role had its own permissions allowing the user to see exactly what they needed without any extra information.
The next thing Idea Maker did was integrate their platforms to create a customized database using a middleware solution. Our middleware solution integrated their various tools including Microsoft Excel and Smartsheets into one big data lake. Using this data lake, they were able to easily manage their workflow and gain deeper insight into their process.
The customized database solution, using middleware, also integrated into the job ticketing system. This system integration solution allowed them to simplify their data entry process. No one would need to re-enter data into any of their existing systems. All of that would be managed from the start with job ticket entry.
With their customized solution in place, Universal Servo was positioned to keep up with their growth, helping them to continue to build success.
What We Did
Custom Job Tracker
When Idea Maker was contacted by Universal Servo to help them handle the increased demand for their services, they identified a need for a more comprehensive job ticketing solution. To meet this need, we created a custom-developed software that not only created and managed new customer service requests but also integrated with their many platforms to ensure proper task completion and better results. The new job ticketing system was able to help Universal Servo improve productivity.
Through Idea Maker’s unique software development process, Universal Servo identified their need for a customized database. Our middleware solution created a custom database that would meet the needs of all users. To help build a better user experience we underwent several design changes to ensure that the system would be easy to use and easy to access by any of their employees. Our client found the final results to be extremely user friendly and just what they needed to succeed.